About Our Staff
Rachael Dusseau – Operations Director
Home Care Assistance is pleased to announce that Rachael Dusseau, previously the agency’s Client Care Coordinator, will transition into the Operations Director position for the agency. In this role she will be responsible for strategic planning, training, and implementing new initiatives including the recently launched Cognitive Therapeutics Method program. Rachael helped launch the Home Care Assistance office in the Lehigh Valley in 2013 and has been recognized on a corporate level for her outstanding customer service, care plan development, and employee recognition programs.
Rachael pursued a career with Home Care Assistance due in part to her experience as caregiver for her grandparents. She understands how overwhelming it can be to care for aging loved ones while managing children, a household, and a career. Rachael has not only extensive knowledge about senior resources in the Lehigh Valley, but also deep compassion when helping caregivers and families find the help they need to for their loved ones.
Rachael’s job involves assessing the client’s needs, formulating an individualized care plan for each client and communicating with family members. She believes all people deserve to have a high quality of life, and has a great passion for caring for those who need assistance. She also screens, trains, and delivers orientations for all of our caregivers to ensure the most consummate professionals are caring for our clients.
She holds a certificate in medical assisting from Lincoln Technical Institute as well as a certificate in Gerontology from Northampton Community College. When not at work Rachael enjoys spending time with her daughter, reading and cooking.
At Home Care Assistance Ron serves as the Outreach Coordinator/Marketing Manager and is responsible for business development in the greater Lehigh Valley. He also offers several unique programs and workshops for those who work with seniors, which is consistent with our goal of being a community resource for families faced with care challenges, even if they are not clients.
Ron is a native of the Lehigh Valley and has extensive experience in his professional career in developing partnerships and leading business development initiatives, most recently in the educational sector.
He joined Home Care Assistance of the Lehigh Valley because he was looking for a company whose mission and values was closely aligned with his own. Similar to others working for our agency, Ron has seen first-hand how valuable it is to have aging family members remain at home.
Ron is excited to be part of a growing team that is working passionately to “change the way the world ages.”
lead the scheduling team that is tasked with ensuring the right caregiver is in the right place at the right time creating a successful match between caregiver and client.
I know the importance of this connection as it can enhance a seniors quality of life. I have taken care of my family members over the years and have extensive caregiving experience. I received my CNA in 1988 and have always kept it current even though at times have chosen a different business path and have always come back to caregiving. I know what it takes to be a great caregiver. I will always offer our caregivers the support and guidance needed to help them succeed. I screen, train and orient all of our caregivers to ensure that our caregivers are professional in their roles for caring for our clients.
I am delighted to be part of a growing team.
When not working I enjoy spending time with my family and my grandchildren and working outdoors.
Dian Brannen – Owner
Before opening Home Care Assistance of the Lehigh Valley in the spring of 2013, Dian spent 5 years as a middle school science teacher in both a traditional and non-traditional classroom setting as well as a number of years in the banking industry before leaving the workforce to became a full time stay at home mom, tending to her five young children over the past twelve years.
When she was ready to return to the workforce, Dian decided to open a family business that resonated with her personally, senior care. Dian is passionate about senior care and understands from personal experiences the challenges of caring for an elderly loved one as she helps arrange care for her widowed mother who lives alone in her home in Indiana.
An extension of Dian’s natural tendency to caregiving, as well as her experience with her own mother, led her to opening Home Care Assistance of the Lehigh Valley. Dian wanted the opportunity to offer seniors quality care that goes beyond the basics – and Home Cares Assistance’s Balanced Care Method does just that. So, in the spring of 2013, Dian and her family expanded the Home Care Assistance network to the Lehigh Valley, and are honored to be an integral part of “changing the way the world ages” by providing compassionate, high-quality care to seniors and their families.
Dian oversees all aspects of the day to day operations of Home Care Assistance of the Lehigh Valley. She is originally from New Haven, Indiana and has a Bachelor’s of Science Degree from Ball State University. In her free time she enjoys spending time with her family, attending her children’s various sporting events and activities, and volunteering at their school.